Refunds & cancellations

Scope

This policy covers paid analytics engagements with Appcornercore: Donor App Analytics Assessments, Donation Funnel Reviews, and Monthly Donor Reporting. It does not cover third-party software licences or payment processing fees charged by other vendors.

Deposit & full-fee engagements

Assessments and funnel reviews require a 40% deposit. The deposit is refundable in full if you cancel in writing more than 10 working days before the agreed start date. Cancellations inside 10 working days forfeit the deposit because calendar time has been reserved.

If we cancel an engagement for reasons within our control, you receive a full refund of amounts paid for the unfinished work.

After work has started

Once intake materials are in review:

• If you withdraw before the draft brief is delivered, we refund fees paid minus documented time already spent, billed at the equivalent daily rate implied by your quote (partial refund).
• After the draft brief is delivered, fees for that engagement are non-refundable, though we will complete the agreed walkthrough if you still wish to attend.

Monthly Donor Reporting

Month-to-month retainers may be cancelled with 14 days’ written notice before the next billing month. The current month already invoiced is non-refundable. Unused quarterly call time does not roll into cash refunds.

Rescheduling

You may reschedule a walkthrough once without charge if you give at least 5 working days’ notice. Later changes may incur a RM 250 administrative fee.

No-shows

If you miss a scheduled walkthrough without notice, the session is considered delivered. A replacement session may be booked at an additional fee.

Materials & work product

Research notes and incomplete drafts remain our working papers. Delivered briefs remain available to you; refunds do not require return of documents already shared, but licences to reuse our templates end if an engagement is cancelled for non-payment.

Refund method & timing

Approved refunds are returned to the original payment method within 14 working days of written approval. Bank charges levied by your institution are outside our control.

How to request a refund

Email info@appcornercore.click with your organisation name, invoice number, and reason. We confirm receipt within two working days.

Exceptions

Force majeure events (severe outages, declared emergencies) may justify timeline shifts without penalty to either party. This policy does not create product warranties for donation results.